Shipping policy
At Nabalu, we are committed to providing an exceptional shopping experience for our customers, including clear and straightforward shipping policies. We offer free shipping on all orders within Canada and the United States.
Shipping Locations
This shipping policy applies to orders shipped within Canada and the United States.
Delivery Times
Below are the estimated delivery times for all packages:
- Order cutoff time: 5:00 PM (EST) Eastern Standard Time. Orders placed after this time will be processed the next business day, which may add an extra day to the delivery estimate.
- Order handling time: 1 to 3 business days (Monday to Friday). Once your order is processed, it will be shipped by one of our trusted carriers.
- Transit time: 3 to 8 business days (Monday to Friday).
- Estimated delivery time: 4 to 11 business days.
Carrier Services
We partner with reliable carriers for deliveries within Canada and the United States.
- USPS
- UPS
- Canada Post
- FedEx
Shipping Costs
Free Shipping: All orders within Canada and the United States qualify for free shipping, with no minimum order requirement.
Delivery Issues
If you experience any issues with your delivery, such as delays or lost packages, please contact our customer service team immediately. We are here to assist you and ensure your order arrives safely and on time.
Tracking Your Order
Once your order has been shipped, you will receive an email notification containing a tracking number. You can monitor your package’s journey on our Tracking page.
Email: support@nabalu.com
Phone: +1 (647) 584-0512
Business Address: Liersesteenweg 197a, 2220 Heist-op-den-Berg, Belgium